The Sanctuary Collective

At Sanctuary Collective, we take pride in delivering your order safely and efficiently. Processing Time: Orders are processed and prepared for dispatch within 2 business days after payment is completed. Shipping Time: Delivery times may vary depending on your location, but most orders arrive within 3–7 business days after dispatch. Delivery Areas: We deliver across South Africa via reliable courier partners. Tracking: You will receive a tracking link as soon as your parcel is collected. If you have any special delivery instructions or need assistance, please feel free to contact us—we’re here to help. Return & Exchange Policy We want you to love what you order. If something isn’t right, here’s how we can help: Returns are accepted within 7 days of receiving your order. Products must be unused, in their original packaging, and in resellable condition. To initiate a return, please contact us via TerraHub with your order number and reason for return. Once the return is approved, you’ll be guided through the process. Return courier costs are the customer’s responsibility, unless the item arrived damaged or incorrect. Refunds or exchanges will be processed within 5–7 business days after we receive the returned item. We thoroughly check every item before dispatch, but if your order arrives damaged, please notify us within 48 hours with photos so we can assist you promptly.