Mother Dirt Humbly Living

Refund & Returns Policy We want you to be completely satisfied with your purchase. If there’s an issue with your order, we’re here to help. Please review our returns and refund policy below: Returns Due to the nature of our product (soil mix), we do not accept returns unless the item arrives damaged, defective, or you received the wrong product. To be eligible for a return: You must contact us within 3 days of receiving your order. The product must be unused and in its original packaging. Please note: We do not accept returns for change of mind. Refunds Once we’ve inspected your returned item or confirmed the issue (in the case of damage or error), we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed. Damaged or Incorrect Items If your order arrives damaged or incorrect: Contact us within 3 days of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging. We’ll resolve the issue as quickly as possible, either by sending a replacement or issuing a refund. Non-Refundable Items Opened or used soil mix Items returned without prior approval Orders reported after 3 days of delivery Exchanges We currently do not offer exchanges. If you received the wrong item or a defective product, we will replace it or issue a refund as needed.