Store Policies
No store policies provided by the vendor.
Shipping Policy
Shipping Policy
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and provide options for a backorder, refund, or replacement. We strive to ensure timely and accurate fulfillment of all orders.
2. Shipping Locations
We currently ship to all provinces within South Africa Unfortunately, we do not ship to P.O. boxes or Internationally.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions of the items, and the shipping destination. Any additional charges will also be displayed at checkout.
4. Delivery Times
Orders are processed and shipped within 1-3 business days of receiving your order. Delivery times depend on the shipping method selected and the destination. Please note that ALL orders will only be shipped on Mondays or Tuesdays to avoid weekend stays at the courier depo. Estimated delivery times:
- Standard Shipping: 1-3 Business Days
5. Order Tracking
Once your order has been shipped, you will receive an email confirmation with tracking information. You can track the status of your order via the carrier’s website or through the link provided in the confirmation email.
6. Delays
We are not responsible for delays caused by unforeseen circumstances, such as weather, or carrier delays.
7. Shipping Errors or Lost Packages
If your package is lost or you have received an incorrect order, please contact our customer service team at exoticfloraemporium@gmail.com. We will investigate the issue and provide a resolution as soon as possible, which may include sending a replacement or refunding your purchase.
8. Changes to This Policy
We reserve the right to modify this Shipping Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website.
For further questions regarding shipping, please contact us at exoticfloraemporium@gmail.com
Refund Policy
Refund Policy
1. General Information
We take pride in the quality of our plants and are committed to your satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please review our policy below for details on eligibility and how to request a refund.
2. Refund Eligibility
Due to the perishable nature of plants, we accept refund requests under the following conditions:
- Incorrect order: If you receive the wrong plant or item, we will arrange for a replacement or issue a refund.
- Dead on Arrival (DOA): If a plant arrives dead, we will provide a refund or replacement, provided you contact us within 12 hours of delivery and provide photos as evidence.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Plants that die due to improper care, lack of watering, extreme weather conditions, or neglect after delivery.
- Sale or clearance items.
4. Refund Process
To request a refund, please follow these steps:
1. Contact our customer service team at exoticfloraemporium@gmail.com within the refund eligibility period. Please include your order number, a description of the issue, and clear photos of the plant in question.
2. Our team will review your request and respond within 1 Business Day
3. If your refund is approved, we will process the refund to your original payment method within 10 Business Days. If a replacement is requested, we will arrange for the shipment of the new plant at no additional cost to you.
5. Return Shipping
We do not require you to return the plant in most cases, as returning live plants is not practical. However, in certain situations, we may request that you return the plant or dispose of it as instructed by our team. We will cover any return shipping costs if applicable.
6. Cancelling Orders
You may cancel your order for a full refund if it has not yet been shipped. Once the order has been shipped, cancellation requests will follow the guidelines outlined above for refunds.
7. Changes to This Policy
We reserve the right to amend this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately.
For questions regarding refunds, please contact us at exoticfloraemporium@gmail.com
Processing Time
Processing Time: 1-3 business days
