Earthecho Designs

Returns and Refunds Earthecho Designs aims to provide quality products and a positive customer experience. Customers who wish to request a return, replacement or refund should contact us with their order number and the reason for the request. Damaged, defective or incorrect products If a product arrives damaged, is defective or differs materially from its description, customers should notify Earthecho Designs and provide supporting photographs where possible. Each case will be assessed, and an appropriate remedy, which may include a repair, replacement or refund, will be provided in accordance with applicable consumer protection legislation. Change-of-mind requests Customers are encouraged to review product descriptions, dimensions and photographs carefully before purchasing. Change-of-mind return or refund requests will be considered on a case-by-case basis, subject to applicable law. Refund processing Once a refund has been approved, the customer will be informed of the next steps. Refunds will be processed using the original payment method where possible, and processing times may vary. Damaged Products Customers are encouraged to inspect their products upon delivery and report any visible damage as soon as reasonably possible. When reporting damage, customers should provide their order number, a description of the damage and clear photographs of the affected product and its packaging, where available. Where reasonably practicable, customers should retain the product and packaging until Earthecho Designs has advised them on the next steps. Each report will be reviewed individually, and appropriate action will be taken in accordance with applicable consumer protection legislation. Limitation of Liability Earthecho Designs takes reasonable care in the production and description of its products. To the extent permitted by law, Earthecho Designs is not responsible for damage resulting from improper handling, misuse, incorrect installation or use contrary to the product's intended purpose or supplied care instructions.