Store Policies
*Handling Times
Raw terracotta pots: 3–5 business days.
Custom-painted pots: 5–7 working days lead time.
*Returns & Refunds
Any return or refund requests must be communicated within 24 hours of receiving your order.
Proof is required: unboxing video or clear photos of the product(s) and all original packaging materials.
Returns/refunds will not be processed without this evidence.
*Live Plant Shipping
Live plants are shipped only on Mondays and Tuesdays to reduce transit time.
Exception: Orders within the Gauteng Province may be shipped outside these days up until Thursdays.
*Disclaimer
While we take the utmost care in packaging your order securely, we cannot be held responsible for damages caused during transit by the courier.
Claims for courier-related damages must be submitted directly to the courier service, supported by the required unboxing video/photos
Shipping Policy
*Handling Times
Raw terracotta pots: 3–5 business days.
Custom-painted pots: 5–7 working days lead time.
*Returns & Refunds
Any return or refund requests must be communicated within 24 hours of receiving your order.
Proof is required: unboxing video or clear photos of the product(s) and all original packaging materials.
Returns/refunds will not be processed without this evidence.
*Live Plant Shipping
Live plants are shipped only on Mondays and Tuesdays to reduce transit time.
Exception: Orders within the Gauteng Province may be shipped outside these days up until Thursdays.
*Disclaimer
While we take the utmost care in packaging your order securely, we cannot be held responsible for damages caused during transit by the courier.
Claims for courier-related damages must be submitted directly to the courier service, supported by the required unboxing video/photos
Refund Policy
*Handling Times
Raw terracotta pots: 3–5 business days.
Custom-painted pots: 5–7 working days lead time.
*Returns & Refunds
Any return or refund requests must be communicated within 24 hours of receiving your order.
Proof is required: unboxing video or clear photos of the product(s) and all original packaging materials.
Returns/refunds will not be processed without this evidence.
*Live Plant Shipping
Live plants are shipped only on Mondays and Tuesdays to reduce transit time.
Exception: Orders within the Gauteng Province may be shipped outside these days up until Thursdays.
*Disclaimer
While we take the utmost care in packaging your order securely, we cannot be held responsible for damages caused during transit by the courier.
Claims for courier-related damages must be submitted directly to the courier service, supported by the required unboxing video/photos
Processing Time
Processing Time: 3-5 business days
