Pixels and Petals

*Handling Times Raw terracotta pots: 3–5 business days. Custom-painted pots: 5–7 working days lead time. *Returns & Refunds Any return or refund requests must be communicated within 24 hours of receiving your order. Proof is required: unboxing video or clear photos of the product(s) and all original packaging materials. Returns/refunds will not be processed without this evidence. *Live Plant Shipping Live plants are shipped only on Mondays and Tuesdays to reduce transit time. Exception: Orders within the Gauteng Province may be shipped outside these days up until Thursdays. *Disclaimer While we take the utmost care in packaging your order securely, we cannot be held responsible for damages caused during transit by the courier. Claims for courier-related damages must be submitted directly to the courier service, supported by the required unboxing video/photos